Tenant FAQs

Do you have questions? We have answers!

Answers To Residents’ Common Questions ​

Below are some of the most common questions residents, applicants and apartment seekers have about living in a Maybrook Management community. For additional questions not listed below, please contact our team today.

Lease Information

If you have viewed our currently available apartments and selected an apartment that interests you, please call us at 973-327-0100 (and press 3 for a representative) or email us for further information or to schedule a tour.
Download and fill out an “Updated Contact Information” form then submit it to our Resident Support Team via email or mail.

Download and complete a “Lease Extension Request” form and submit it to our Resident Support Team via email or mail.

  1. The form must be completed in its entirety
  2. The form must be signed by all of the original leaseholders
  3. The rental account must be in good standing at the time of the request
  4. The request must be received in writing, and a minimum of 75 days prior to your lease expiration date
  5. Extension requests may be granted for a minimum of one month to a maximum of six months only. The extension cannot expire between November and February.
  6. Form must be accompanied by a check or money order in the amount of $200.00 payable to the apartment community in which you reside at.
  7. Be sure to write your apartment community name and number on the check/money order.
Download and complete a “Notice To Vacate” form and submit it to our Resident Support Team via email or mail. Please Note: Maybrook Management requires this notice to vacate to be submitted at least 60 days prior to your lease expiration date.
Download and complete a “Notice To Vacate” form and submit it to our Resident Support Team via email or mail. Upon receipt, Maybrook Management will provide you with a confirmation letter. If you do not receive a confirmation letter within one week, please contact our Resident Support Team at 973-327-0100 or email us.
To request a change of your move-out date, you must call our Resident Support Team at 973-327-0100 as soon as possible. Please Note: Although we will make every effort to accommodate your request, we cannot guarantee that we will be able to grant an extension.
To submit a request to add/remove individuals from a current lease, please download and complete a “Leaseholder Update” form and submit it to our main office via email or mail. Please Note: Adding new individuals to an existing lease may require additional screening and processing fees.
If you submitted a paper application, we will mail an executed copy of your lease agreement within 10 business days of your move-in date. For online applicants, a copy of your lease agreement will be emailed to you within the same time period. Please Note: If you require an additional or replacement copy of your lease, please submit your request here.
If you break your lease before it expires, you will still be responsible for the monthly rental payments on your apartment until a new tenant takes occupancy or your lease expires, whichever occurs first. Additionally, you may be liable for additional fees for breaking your lease agreement. However, you may be eligible for a lease buyout. Please email or call our Resident Support Team at 973-327-0100 to discuss if this is a viable option. This option may not be available at all properties.
As per the terms of all Maybrook Management lease agreements, residents are prohibited from subletting their apartment.
Download and complete a “Residency Verification Request” form and submit it to our customer service center via email or mail. Please Note: This form typically takes 1-2 weeks to process. Forms will not be processed unless they are signed by the leaseholder authorizing the landlord to release this information. If mailing a physical form to our customer service center, please be sure to write “Attention: Mortgage / Residency Verification” on the envelope.

Move Out Information

Yes, you are required to provide a certificate of insurance from your moving company prior to your move in and move out.
If you are responsible for any additional charges that you may owe, Maybrook Management will send you a statement within 30 days after your lease expires. Payments can be made via our online Rent Payment option or mailed to our main office at 184 South Livingston Avenue, Suite 9-321, Livingston, NJ 07039. For all questions related to these charges, or if you would like to make a payment arrangement, please call us at (973) 327-0100.
Maybrook Management will return the security deposit, less any applicable charges against the account, within 30 days of the lease expiration or the legally required deadline.
Within 30 days of receiving your security deposit, please send a letter to our customer service center highlighting the charge(s) that you wish to dispute. Additionally, please explain why you feel the charge is unwarranted. Be sure to include any pictures and/or documentation that may support your claim. All disputes should be mailed to: Maybrook Management Attn: Damage Disputes 184 South Livingston Avenue Suite 9-321 Livingston, NJ 07039

Payment Information

Residents may pay their monthly rent by mail or our online payment option. Please Note: We do not offer a pay-by-phone option.
To check an account balance, residents can create a new account and/or login to our online rent payment service. From there, residents can view their account balance and/or make payments. Residents who prefer to speak with a Maybrook Management representative, may contact our Resident Support Team at (973) 327-0100 for all account balance questions. Please Note: Maybrook Management representatives cannot accept rent payments over the phone.
Residents who use our online payment option do not need to notify our office of their payment. The online service notifies our office as soon as a payment is made. For residents who prefer to mail their monthly payments, please call our office at (973) 327-0100  to confirm receipt. Please Note: Mailed or hand delivered payments will be posted to your account within 5 business days from the date in which such payment is received by the Maybrook Management corporate office. To avoid late fees, we suggest that you mail your check in advance of the due date or sign up for our electronic payment option, WebPay. 

To learn about our online payment option, please visit our Pay Rent page. There, you can learn how the process works, discover its many advantages, create an account, and make payments.

WebPay is currently the only online bill payment service available by Maybrook Management. Paying your rent through a third-party service (such as those offered by your bank or financial institution) may result in payment processing delays or possibly prevent the payment from posting to your account. Though you may receive a payment confirmation from your financial institution, it may not have been properly credited to your account. When these issues occur, they can result in late fees.

To avoid any payment processing delays or issues, we recommend using WebPay for all of your electronic payments.

Maintenance Information

Residents can visit our Online Portal to fill out and submit the online form to request maintenance or a customer service inquiry. A member of our maintenance team will be in touch as soon as possible. For maintenance emergencies during non-business hours, residents should call 973-327-0100, follow the prompts, and leave a detailed message. Our on-call staff will promptly return your call.

Residents should call our Resident Support Team at 973-327-0100 and follow the prompts.

Legal Information

Residents who receive a legal notice from Maybrook Management and have a question regarding what is required of them, should contact us at 973-327-0100 and follow the prompts to speak with a representative.
Rent for all Maybrook Management properties is due in full by the 1st of every month. Late fees are assessed to accounts if monthly rent is not paid in full by the 5th of each month. To avoid late fees, we recommend mailing checks in advance of the due date or enrolling in our online payment service.
Residents who receive a court date notice for nonpayment of rent must submit payment for the full amount of the balance owed, in certified funds (money order or certified bank check), at Maybrook Management’s corporate mailing address in advance of the scheduled court appearance. For all questions related to any other types of court notices, please contact us at 973-327-0100 and follow the prompts to speak with a representative.

Renters Insurance Information

We require each resident to maintain a minimum of $300,000 liability insurance coverage during their entire residency.

Residents should be aware that the community’s commercial insurance policy will not cover a resident’s loss as a result of many causes, including but not limited to, fire, smoke, explosion, water or other damage. Having an active renters insurance policy for each unit protects the community from tenant-related negligence or liability.

For increased peace of mind, residents may also purchase additional coverage to protect their own personal possessions from additional events such as power surges, theft and vandalism.

Renters Insurance Checklist

You are required to send a copy of the declaration page for your policy to the Landlord by mail or email at rentersinsurance@maybrookmgmt.com.

Maybrook Management offers residents the opportunity to purchase a policy from Assurant!

  1. Visit Assurantrenters.com or call toll free at 1-855-846-9278 and provide the address for your rental community.
  2. Choose a liability coverage policy and your payment plan option. Please confirm that your policy has a minimum of $300,000 in liability coverage.
For additional questions related to purchasing renter’s insurance, please visit our renters insurance policy page or contact our customer service team at 973-327-0100.
Yes, please send a copy of the declaration page for your policy to your community’s Landlord by mail or email at rentersinsurance@maybrookmgmt.com. If you don’t provide a complaint policy prior to move-in, your move-in date may be delayed.

Rental Application Information

The following information needs to be submitted:

  1. Verification of Social Security Number (one of any of the following):
    • Social Security Card
    • Proof of Application for a Social Security Card
    • W-2 showing the full Social Security Number
    • Most recently filed tax return showing the full Social Security Number
  2. Copy of the front and back of a Government Identification (one of any of the following):
    • Copy of Government Issued Photo ID (only 1 required)
    • State-­Issued Driver’s License
    • State-­Issued Non­-Driver Identification
    • Government­ Issued Passport or Visa
  3. For children under the age of 18 who will occupy the apartment (one of any of the  following):
    • Birth Certificate
    • State-­Issued Non­-Driver Identification
    • Government­ Issued Passport or Visa
  4. Photocopy of last 3 pay stubs
    • If pay stubs are unavailable, the Applicant may submit a notarized employment letter from their Supervisor on their Employer’s letterhead confirming the employment status and annual salary of the Applicant. If self-employed, two years of tax returns are required (additional information may be requested).
  5. For other types of income such as pensions, military benefits, or social security: Please provide a benefits letter dated within the last 12 calendar months issued from the benefit provider stating the benefit amount and the time period for which the benefit will commence and terminate.
A credit check fee of $45 must be provided in the form of a money order(s), personal check, or via online portal, one per Applicant. The credit check fee must be made payable to the Apartment Community you are applying to. Additionally, a $500 apartment hold deposit in the form of a personal check, money order, or via online portal should be made payable to the Apartment Community name. This will be applied towards the first month’s rent if the application is approved and refunded is canceled by Maybrook Management.

You can apply online or download a paper application.

Once a fully completed application package is received by management (see “What items do I or my Co-signer need to submit with my rental application” for further details), a link to the Appfolio.com payment portal will be sent via text and email in order for you to pay any required application fees and hold deposit. An application will not be processed until all the required documentation and funds have been received by management.

Upon approval, you will need the following items to confirm your move-in date:

  1. Signed Lease Agreement
  2. Funds due at lease signing: Security Deposit and One Month’s Rent (including all charges and credits) in certified funds (ie. bank check, cashiers check, or money order) made payable to the Landlord.
  3. PSE&G account number for your unit
  4. Compliant renter’s insurance declaration page
  5. Vehicle information: valid automobile registration and valid automobile insurance (if renting a parking space)
Yes, you are required to provide a certificate of insurance from your moving company prior to your move in and move out. Insert link to sample certificate.
On the day of your move-in, you will receive a key slip via Appfolio. Once signed, please contact 973-327-0100 for further instructions. Please note: Our office can only facilitate move-ins Monday through Friday 9:00 am to 5:00 pm, therefore, if your move-in is scheduled on a holiday or a weekend, your move-in will proceed the prior business day.
If your application is cancelled by Maybrook Management, your hold deposit refund will be processed within approximately 10 business days from the date on which you receive notice that your application has been canceled by Maybrook Management. Only one refund check will be issued in the name (s) of the financial responsible parties (leaseholders and co-signers) in the application. The refund check will be sent via regular mail to the current address indicated on the applicant’s application who indicated security deposit holder (for paper applications) or the first applicant to apply (Primary Applicant) for online applications. In the event no security deposit holder was indicated or if multiple applicants indicated security deposit holder (for paper applications), Maybrook Management will mail the refund check to the current address indicated on one of the financially responsible parties for the apartment to be chosen at Management’s discretion.

Energy Efficiency Information

To be more energy efficient during the winter months, you can adjust your thermostat to a more comfortable setting somewhere between 65℉ and 68℉. If you feel a little chailly, rather than boosting the temperature, simply wear warmer clothing and sleep with an extra blanket. Also, at the end of each summer, be sure to remove any fans or AC units from your windows to prevent any unwanted drafts. Additionally, you can use your window blinds to adjust the natural lighting during the day to keep your apartment extra cozy and warm.
To be more energy efficient in the warm weather months, you can rely on open windows and fans during breezy, less humid days. If you have to operate your air conditioning unit, make sure all of your windows and doors are closed to prevent the cool air from escaping. This also prevents your AC unit from working harder than necessary. Additionally, you should clean and replace your AC unit’s filters regularly as this helps it operate more efficiently and effectively. To lower the room temperature during the day, lower your window blinds completely to reduce the natural light.
There are a few very simple and easy ways to reduce your electricity usage. First, turn off the lights and unplug unnecessary electronics when they’re not needed. Next, use energy efficient light bulbs in all of your lamps and fixtures. Finally, avoid running major appliances such as washers, dryers, and dishwashers during peak hours.
To be more energy efficient in your kitchen, you can use small appliances like a toaster or microwave to cook and heat up food instead of your oven since they consume less energy. When cooking food on the stovetop, keep your pots and pans covered to decrease the cooking time. Keep your refrigerator temperature set between 35℉ and 40℉ and your oven clean to reduce their energy usage.
Making small yet impactful changes in your daily routines can help decrease your water usage. Don’t let the water run while you’re brushing your teeth or shaving. Take shorter showers. And only run your dishwasher when you have a full load.
Using less energy when doing your laundry just takes a few simple steps. First and foremost, only operate your washer and dryer when you have a full load of laundry. Wash your clothing in cold water to reduce the amount of energy it takes to heat up the water. When using the dryer, clean the lint tray after every load. This not only helps the unit dry more clothes effectively, it also prevents wear and tear on the dryer. Plus, excessive lint buildup could potentially cause a fire. You can also reduce your reliance on your dryer and reduce your energy consumption by air drying your clothes on a drying rack.